This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You’ll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It’s ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in KYC and fraud prevention.
What You’ll Do:
* Conduct KYC (Know Your Customer) checks and verify new supplier and customer accounts
* Investigate accounts and bookings to detect suspicious or fraudulent activity
* Handle customer inquiries via phone and email regarding account verification and disputes
* Resolve disputes efficiently, providing clear, actionable guidance to customers
* Collaborate with team members to improve processes and meet operational goals
* Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving
Required Skills & Qualifications:
* Availability to work two weekends every four weeks
* Strong attention to detail and research skills
* Minimum 6 months of experience conducting KYC (Know Your Customer) checks, with a background in customer service
* Comfortable using PCs and Microsoft Office
* Excellent verbal and written communication, including professional phone etiquette
Preferred Skills:
* Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
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