Are you passionate about making a difference in the lives of individuals experiencing homelessness and complex needs? We are seeking a dedicated and compassionate Housing Management Worker to join our team. Our Homeless Service Team help provide holistic support, care and rehabilitation opportunities for our customers who need it most. As a Housing Management Worker you will deal with all aspects of the Housing Management function, ensuring a high quality professional service is delivered and customer care standards are maintained for Homeless Service clients. Specifically, you will ensure supported accommodation properties are fit for purpose, undertaken inspections and fire safety checks, liaise with income teams, key workers and other colleagues across the business, on things like rent and service charges, client support and communications, and all aspects of administration and management of housing admissions and customer experience. We are looking for someone who holds a level 2 qualification (GCSE or equivalent), ideally in a relevant field for the role, and has demonstratable skills in IT, particularly Microsoft Office programs. As a Housing Management Worker you will possess excellent communication skills, and the ability to provide life skills and guidance to others. Customer service experience is essential as you will be delivering a high standard service to our customers and clients who use Coastline's Homeless Service. The hours for this role are on a 2 week rolling rota including every other weekend and evening shifts. If you have experience working with individuals within the social care sector, or individuals with mental health and/or substance misuse support needs this would be an advantage, however we welcome applications from those who don't have this experience but have a passion for supporting people. Experience of working within housing management or an accommodation setting would also be advantageous. If you are committed to creating positive change and supporting those in need, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and motivation for this role. Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline. An enhanced DBS check and full driving licence are essential for this role. Anticipated Closing Date: 17 June 2025 Anticipated Interview Dates: 24 June 2025 Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment. What can Coastline offer you If you’re looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you. Here are just a few of the fantastic benefits we offer to our people: 33 days holiday including Bank Holidays Continuous training and development opportunities Option to purchase additional annual leave Defined Contribution pension scheme, we will match your contributions up to 8.3% Healthcare cashback plan, including dental & eyecare Health and wellbeing program, including access to EAP, Thrive Mental Wellbeing app and company sick pay after 1 years’ service Cycle to work scheme Tonnes of discounts on everything from supermarket shops, to holidays and more About Coastline Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping. Accredited with Investors in People Gold and a Disability Confident Leader, we are a people-focused employer, putting customers and colleagues at the heart of what we do. Job Types: Full-time, Permanent Pay: From £12.60 per hour Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Sick pay