Retail Area Security Support Officer
Devon and Cornwall
Payrate £16
A Full UK Driving licence
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.
Main Duties
* To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
* To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
* To proactively deter and prevent anti-social behaviour, theft and criminal activity.
* Liaising with the store management, Police and other external agencies when required.
* Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
* Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
* The elite security officer will need to be a team player with an enthusiastic attitude.
* Able to work on their own initiative.
* Retail Security experience.
* Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
* Excellent communication skills are required both written and verbal.
* Capable in the use of technology.
* The ability to identify triggers to conflict along with excellent mediation skills.
* The ability to conduct yourself to high ethical standards.
* Conflict resolution trained.
* Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
* To maximise the use of BWCCTV during confrontational situations.
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