An exciting opportunity has arisen for a patient care advisor to join the Contact Centre team, which provides patient booking and administrative services and acts as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.
We are looking for a highly motivated, enthusiastic, and conscientious individual to work within the team, delivering an efficient and accurate booking service for our patients. This administrative role involves ensuring patient referrals, outpatient appointments, and surgeries are booked according to the trust's patient pathways and standards.
Full-time or part-time hours may be considered. Please note, we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications has been received.
The post holder will act as the first point of contact for every interaction between the Trust and patients for booking outpatient and surgical services, providing accessible information, options, and ensuring services are provided according to NHS access targets. This role involves significant telephone communication with internal and external parties, along with administrative duties.
We manage three major hospitals at North Tyneside, Wansbeck, and Hexham, plus smaller community hospitals and clinics across a large geographical area. The Trust is leading in innovation and quality, exemplified by the opening of the Northumbria Specialist Emergency Care Hospital.
Would you like to work in one of the best performing NHS organizations in England? Join an organization that supports its staff and prioritizes staff experience alongside patient care. Enjoy living in an area with clean air, affordable living, vibrant nightlife, excellent schools, and rich history.
Key responsibilities include:
1. liaising closely with patients and staff involved in patient care via various communication methods and providing NHS services to ensure excellent patient care.
2. Processing patient appointments, referrals, and surgeries using trust systems in line with NHS standards.
3. Communicating regularly with patients by phone, offering choices for appointments, and handling queries, including challenging behavior.
4. Understanding issues related to confidentiality and handling sensitive situations appropriately.
5. Developing the service and personal skills to enhance the reputation of the booking service as the best in the region.
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