The hotel is a four‑star property located in Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre, with 165 bedrooms and a 1,000square‑metre ballroom.
What We're Looking For
We are seeking an enthusiastic, personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat, comfortable using our front‑office system to check guests in and out, and possess an excellent telephone manner. Previous experience in a front‑of‑house position is ideal.
Day in the Life
As a hotel receptionist you will check guests in and out, manage bookings and enquiries, handle payments, resolve complaints, and promote hotel services. The role involves shift work, including weekdays and weekends.
Important Note
This is a part‑time role, contracted to 30 hours per week.
Key Duties
* Use the front‑office system to check guests in and out.
* Provide excellent customer service, answering questions and providing directions and information about the hotel's outlets and services.
* Manage payments, including cash and card handling.
* Resolve complaints quickly and efficiently.
* Up‑sell where possible to maximise room occupancy and use of hotel services/facilities.
* Liaise with other departments and team members to ensure smooth operation and experience for guests.
* Be an expert on the hotel, its facilities and the local area to provide guests with the information and highlights they need before and during their stay.
What You'll Get in Return
* Competitive pay and package.
* Exclusive team‑member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
* Continuous learning and development opportunities.
* Free access to a 24/7 employee assistance programme.
* Additional annual leave and family leave.
* Service bonus for 5 and 10 years up to £1,000.
* Team‑member of the month (£100) and team‑member of the year (£500).
* Uniform provided.
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