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* Location: Brighton, Hybrid ( 1-3 days/week)
* Key Role Feature: Drive website optimisation to enhance customer experience
Join our client's team as an eCommerce Optimisation Manager. This is your chance to work with one of the most exciting wellness brands in the UK, backed by incredible private equity support! Dive into the dynamic world of eCommerce, collaborating with a passionate Digital Product Manager to enhance the website sales funnel and customer journey. This role is open due to the company's rapid growth, offering fantastic opportunities for personal and professional
development.
Role Overview and Features: The eCommerce Optimisation Manager will find growth opportunities, optimise the website's customer journey, and increase revenue by following CRO and UX best practices. You'll handle day-to-day website operations, ensure effective product merchandising, and collaborate with cross-functional teams to make data-driven decisions for ongoing improvements.
The eCommerce Optimisation Manager will:
* Monitor and analyse user behaviour using GA4, heatmaps, and session recordings to identify conversion bottlenecks.
* Use data and analytics to identify trends, enhance performance, and report on core metrics.
* Support the rollout of the eCommerce development and CRO optimisation roadmap.
* Manage the website through Shopify, update products, content, and troubleshoot issues.
* Work with the Brand Manager to maintain a data-driven trading and campaign calendar.
* Proven eCommerce experience in a fast-paced digital environment.
* Proficiency with the Shopify ecosystem and web analytics tools (GA4, Hotjar).
* Strong data analysis skills, capable of identifying key trends and insights.
* Solid understanding of UX principles and SEO best practices.
* Excellent communication, organisational skills, and a customer-first approach.
* Hybrid working policy with flexible hours.
* Flexible Summer Fridays.
* Generous pension plan and private health insurance with mental health cover.
* Employee Assistance Programme, including counselling services.
* Annual volunteer time for a local charity of your choice.
* Generous leave package with additional LOS days.
* 50% discount on all Wild Nutrition supplements.
* Free Nutritionist consultation.
* Dog-friendly office (note any allergies or issues during the interview stage).
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