Your new company My client is an award-winning financial services organisation based in the heart of Liverpool's business quarter. They are seeking a professional complaints hander to join their team on a permanent basis. Working from contemporary offices, with excellent transport links, you will be joining a friendly and supportive team who offer progression. Your new role The position is offered full time Monday to Friday. A hybrid model is also in place with Monday and Friday being your home days. Hours of work are 09.00am until 17.30pm. The main purpose of this position is to be responsible for the logging and investigation of all new complaints, ensuring compliance with policy and regulatory requirements. Some of your duties will include but not limited to Work closely with the Complaints, Quality Assurance Officers and Team Manager to ensure a seamless complaints process is in place. Provide information as and when required to contribute towards comprehensive reports to support investigations and suggested final responses Liaise with dealers/ broker partners, customers, field staff, third-party finance partners in order to investigate complaint points raised.Providing a first-class service to both internal and external customers at all times Dealing with all administration Updating systems with detailed and correct information What you'll need to succeed Proven history in a complaint handing position, ideally within financial services Excellent communication skills both written and verbal Well presented with a passion for going that extra mile. Strong attention to detail Articulate with an inquisitive mindset What you'll get in return Competitive salary at between £27,000 and £29,000 per annum Great city centre location Contemporary offices Friendly and supporting team Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)