Company Inforation Our client is a global leader in in-vitro diagnostics (IVD), with a strong reputation for innovation in microbiology and molecular biology. Their technologies support healthcare providers, laboratories, and hospitals worldwide, helping to improve patient outcomes and advance clinical decision-making. The company is known for investing heavily in training, employee development, and cutting-edge scientific solutions, offering excellent career growth opportunities for specialists within the field. Role Overview We’re looking for a technically-minded problem solver to join a close-knit Customer Service Applications team based in Berkshire. This collaborative team of three works closely with 12 Clinical Field Application Specialists and internal Service Engineers, providing hands-on, customer-facing support for users of cutting-edge microbiology and molecular diagnostics tools. Reporting to the Customer Relationships Centre Manager, you will act as the first line of technical and applications support, primarily via phone and email. The role requires a strong scientific background, ideally as a Biomedical Scientist (BMS) in microbiology or molecular biology, combined with excellent communication skills and the ability to resolve customer queries effectively. Key Duties - Act as first-line support for customer queries, providing technical troubleshooting and applications advice by phone and email. - Deliver timel...