Job Description
Move beyond reactive support and become the strategic partner your clients deserve. At Execo, we're looking for a true customer advocate to be the bridge between our innovative solutions and our clients' business goals. If you're driven by customer success, this is your chance to manage a premier global portfolio and become their most trusted advisor.
Summary of Role
As a Customer Success Manager, you'll own the success of a dedicated portfolio of global clients. Acting as their primary strategic partner, your mission is to ensure they achieve their business outcomes with our solutions. You will manage the entire post-sale journey—from onboarding to strategic reviews—to build deep partnerships that drive long-term value.
Your Impact & What You'll Do
* Drive Client Success & Value: Lead the post-sale journey from onboarding to strategic business reviews, ensuring clients achieve their desired outcomes and see clear ROI.
* Act as a Strategic Advocate: Proactively monitor client health, mitigate churn risks, and identify expansion opportunities in partnership with Account Management.
* Be the Voice of the Customer: Channel client feedback to our Product and Delivery teams to directly influence our roadmap and improve the customer experience.
Why You'll Thrive at Execo
* Proven Customer Success Expert: You have 3-5+ years of experience in B2B tech or services, with a track record of being a trusted advisor to key stakeholders.
* Strategic & Data-Driven: You're highly organized, process-oriented, and use data to measure success and demonstrate value to your clients.
* Exceptional Collaborator: You excel at working cross-functionally to manage escalations and drive outcomes for your customers.
* Global Partner: You are ready to work a shifted schedule aligned with US business hours to best support our global clients.
Requirements
3-5+ years of experience in Customer Success preferably within a B2B technology or professional services company. A proven track record of building strong relationships and acting as a trusted advisor to key stakeholders, from managers to executives. A highly structured and process-oriented mindset, with a talent for executing strategic playbooks and engagement cadences consistently. Analytically minded; you use data to measure success, identify risks, and build a compelling narrative of value for your customers. Exceptional communication and collaboration skills, with experience managing escalations and working cross-functionally to drive customer outcomes. Willingness and ability to work a shifted schedule to align with US business hours is required.