BE SUPPORTED. BE DEVELOPED. BE REWARDED.
The Role
To provide operational support across telematics systems and general IT tasks, ensuring smooth service
delivery for customers and internal teams. This role will support the Product Support Manager by handling telematics activities, investigating and resolving issues, coordinating installations, assisting with IT support tasks, and supporting sales administration.
Main Responsibilities
Telematics Support
Administer telematics platforms, including basic configuration.
Investigate and resolve tickets related to tracker or data issues.
Coordinate tracker installations based on customer requests.
Assist with configuration and setup during large-scale rollout projects.
Liaise with the external data team for advanced configuration or troubleshooting needs.
IT Support Assistance
Respond to customer enquiries relating to system access, data issues, and website functionality.
Perform daily checks on data integrity and overall system health to proactively identify and address issues.
Carry out routine operational tasks, including adding or removing machines across systems and maintaining accurate data records.
To act as a key point of contact with the customer to support them throughout the full onboarding process, including initial setup, account creation, machine configuration, user guidance, and early-stage troubleshooting.
Provide ongoing support for the company website and associated platforms.
Escalate complex or high-impact IT issues to the Product Support Manager or appropriate technical teams.
Documentation & Reporting
Maintain accurate records of installations, configurations, and support tickets.
Update internal documentation, guides, and knowledge base articles as required.
Sales & Business Support Administration
Provide administrative support to assist the sales function and wider team.
Maintain accurate records, logs, and documentation tied to ongoing sales activities.
Support coordination between sales, operations, and support teams to ensure smooth handovers and consistent customer communication.
Skills And Attributes
Attention to detail and accuracy is a must.
Strong organisational and coordination skills.
Process driven.
Good communication skills with the ability to liaise effectively with customers and internal teams.
Ability to work independently under guidance and escalate issues appropriately.
Basic technical aptitude (comfortable learning telematics and IT systems).
Familiarity with service desk processes (ITIL awareness is an advantage).
Proficient level of English, Maths and computer literacy, especially using MS office applications such as Excel.
Unauthorised Use
No support required from Recruitment Agencies
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