£13,104 Pro Rata | Hybrid Working | Temp-to-Perm Opportunity
This is a temporary position (minimum 3 months) with a high probability of conversion to permanent status as we expand our contracts.
KEY ROLE DETAILS
PositionPart-Time Customer Service Advisor (Inbound)
Salary (Pro Rata) £13,104 per annum (based on full-time equivalent of £26,208)
Hourly Rate Approximately £12.59 per hour
Hours 20 hours per week (Part-Time)
Location Hybrid Working (Primarily work from home)
Training Location Must commute to the Knowsley office (Liverpool area) for essential face-to-face training.
THE SHIFT PATTERN
1. Scheduling: Work is scheduled between 8:00 am and 8:00 pm, Monday to Sunday.
2. Rota: Shifts are managed via a consistent 6-week rolling rota—you will know your schedule in advance.
3. Focus: Shifts are designed to cover business peak hours (e.g., 8-12, 1-5, or 4-8), avoiding excessive downtime.
4. Overtime: Opportunities for overtime are generally available, particularly during the busy winter season.
YOUR MISSION: SOFT SKILLS & SERVICE
We are looking for individuals whose soft skills are exceptional. Your background in maintenance is not essential; strong customer service is the priority.
5. Team Support: Work closely with the maintenance team and management to ensure issues are resolved effectively.
MANDATORY REQUIREMENTS
6. Remote Work: Clear understanding and proven ability to successfully work from home (face-to-face retail experience may not translate effectively).
7. IT/Admin: Proficient in standard computer applications.