Desktop Technical Surveyor
Barker Munro recruitment are working with an expanding Insurance Claims specialist organisation who are looking to recruit a Desktop Technical Surveyor for their Kent office.
Based from the Head Office, the key responsibility is to assess damage for buildings insurance claims to determine whether claims should be accepted or declined, and to verify scope and quantum for accepted claims. You will also provide technical support for building damage elements of claims and first stage support to the Customer Services Team for claims with FOS complaints and carry out audits for the local contractors assisted by the Supply Chain Manager.
Additional responsibilities will be to visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person. To progress and finalise Buildings insurance claims, this will include updating reserves, offering cash settlements, instructing Contractors, and closing claims as required. You will be required to evaluate customer building claims (validity and quantum) from Surveyor reports or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicated reasons.
This is an office-based role and looking for candidates who have experience of working in the Property/Building/Construction Surveying markets within the UK.
You will have excellent verbal/written communication skills, good organisational skills with high accuracy and attention to detail. Tact and assertiveness when dealing with customers who may be distressed or angry is essential. You will need the ability to work well under pressure to meet deadlines and be PC literate with good administrative skills.
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