Are you ready to embark on an extraordinary journey into the exciting world of Information Technology? Look no further, Baltic Apprenticeships is excited to be working with Ultima Business Solutions! They are thrilled to offer you an exclusive opportunity to launch your career, learning from their team of experts and gaining an industry-recognised qualification! Not only will you embark on an exciting career path, but you will also enjoy a wide range of exceptional benefits. Picture yourself having an amazing salary of £22,000 and unparalleled support from your dedicated mentor and Baltic Apprenticeships throughout your journey to unlock your true potential!They are committed to equality and diversity in the workplace and are advocates of Baltic's Women in Tech scheme. Ultima Business Solutions is a trailblazing IT Business solutions company that empowers businesses to take advantage of transformational digital technologies. They believe the best technology outcomes fulfil their customers personal needs as well as their business goals, so they focus on delivering solutions that make work more rewarding and enjoyable, as well as driving growth, productivity and resilience. As an IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customer service and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in the industry! In this role, youll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Supporting customers on a 1st line helpdesk for IT queries via calls, emails and their in-house ticketing system Provide 1st class customer service to clients over the phone Look to drive continuous improvement to team processes and procedures Carrying out hardware-related tasks Achieve and maintain personal KPIs and contribute to team SLAs Utilise the in-house ticketing system to accurately and appropriately manage tickets Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary - £22,000 per annum Monday Friday 7.5 hours between 7 AM 7 PM Standard holiday entitlement Opportunity to work from home available Pension scheme Cycle to Work scheme Life assurance Tech scheme Desired Qualities, Skills and Knowledge: An interest and passion for IT. Motivated to learn and grow. Customer care skills. Ability to build good relationships with others. A basic understanding of how to use Microsoft Office/O365 applications. Organisation and time management skills. A GCSE Grade 4/C in Maths or English 5/C in GCSE Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Eligibility Criteria You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.