Company description:
Location: Addlestone,England,United Kingdom
Job ID:82867
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Job description:
We have an exciting opportunity for an experienced Key Account Manager to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity. We are open to location but would consider applications from candidates based near either our Bathgate, Warrington, Coventry or Addlestone Offices. This is a full time and permanent role
What you'll be doing:
* Developing mutually beneficial relationships between Schindler and the large key customer organisation at all levels
* Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
* Coordinating, prepare and renegotiate allocated contract tenders as needed
* Reviewing and agree with legal/QS on special terms and conditions
* Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
* Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
* Representing the branches interests with the key account customer
* Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client
* Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers needs
* Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
* Attending all relevant Training Sessions
* Carrying out all works in accordance with the Companys Quality Corporate Policy
* Contributing to the Companys Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
Profile description:
What we're looking for:
* Proven Operations or Sales Role preferably in the lift and escalator industry
* Account Management experience
* Commercial Awareness (contractual an advantage)
* Strong communication and relationship building skills
* Ability to influence and interact with both external and internal customers
* Ability to follow process and Company Values
* Instinct to search to improve relationship/process/situation
* To operate in an entrepreneurial manner but within boundaries
Why Work for us:
* Youll receive a competitive salary
* 25 Days Annual Leave plus Bank Holidays, 33 in total
* Car or Car Allowance
* 15 % Company Annual Performancer Related Bonus
* Single Option BUPA Private Healthcare
* Employer Contributory Pension and Life Assurance
* Various Discounts and Benefits Schemes
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