Job Title: IT Support Technician (Security Cleared – Minimum SC)
Location: Milton Keynes or Nottingham
Contract Duration: Initial 4 Months
Pay Rate: £17.87 per hour
Shifts: Rotating Early, Mid, and Late shifts covering 7am – 7pm (24/7 x 365 support model)
About the Role:
We are currently seeking a Security Cleared (minimum SC) IT Support Technician to join our Second Line Service Desk team. This is a fantastic opportunity to work within a fast-paced, 24/7 enterprise environment, providing technical support and service delivery.
As a First Line Analyst working within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts.
Key Responsibilities:
* Provide technical support across a wide range of IT systems and services
* Investigate, diagnose, and resolve incidents in a timely and professional manner
* Fulfil service requests in line with SLAs and customer expectations
* Support problem investigations and contribute to root cause analysis
* Create and maintain support documentation and knowledgebase articles
* Deliver technical coaching to colleagues and ensure adherence to best practices and procedures
Requirements:
* Active Security Clearance (Minimum SC) is essential
* Experience working in a 24/7 technical support environment
* Strong troubleshooting and communication skills
* Ability to work in rotating shifts covering 7am to 7pm
* A proactive approach to service delivery and continuous improvement