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Debt Recoveries Team Manager - Hybrid, Leeds
Client: Interaction Recruitment
Location: Leeds, United Kingdom
Job Category: Other
-
EU work permit required:
Yes
Job Reference:
8a99fd172b34
Job Views:
16
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Overview
Reference: 438725
Salary: £40,000 - £45,000/annum
Location: Leeds, West Yorkshire, UK
Type: Permanent
Posted: Tuesday, June 11, 2024
Debt Recoveries Team Manager
Salary: up to £45,000 depending on experience
Work Arrangement: Hybrid (2 days in office, Leeds)
Contract: Permanent
Working Hours: Monday – Thursday 8.30am-5pm, Friday 8.30am-4.30pm
Purpose of the job:
* Manage overdue debt through disconnections and legal processes.
* Manage Debt Recovery for I&C and SME energy divisions.
* Lead and develop the Debt Recovery team, improving efficiency and minimizing costs.
* Supervise legal processes, liaising with external solicitors, and managing legal claims.
* Ensure compliance and control of legal and disconnection costs.
* Review and improve recovery processes regularly.
* Conduct team performance reviews and set objectives.
* Report recovery priorities and figures in meetings.
* Handle HR tasks like leave, recruitment, and staff development.
* Present team processes and initiatives to wider teams.
* Oversee insolvency and write-off processes.
* Implement risk management processes like Experian.
Key Accountabilities & Skills:
* Knowledge of gas and electricity industry processes for SME and I&C.
* Understanding of customer lifecycle and credit control interdependencies.
* Ability to organize, meet deadlines, and problem-solve.
* Proficiency in Microsoft Office.
* Customer service excellence and regulatory awareness.
* Numeracy and cost recovery awareness.
* Strong communication and management skills.
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