Handling customer communications through a range of channels such as inbound and outbound phone calls, emails, and text messages.
Using your initiative to find the best way forward by agreeing on appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree on repayment plans.
Owning customer issues from start to finish, resolving problems, and maintaining contact throughout.
Identifying vulnerabilities that customers may have—both financially and non-financially—to ensure we provide the most appropriate level of care and service.
Are you passionate about making a positive impact on the planet and delivering exceptional customer experiences?
Octopus Energy is looking for passionate and empathetic individuals to join our team in Coventry as Credit Specialists. Our team plays a vital role in supporting customers who may be in financial difficulty. Our customers are at the centre of everything we do, and we aim to help and support them effectively. As a Credit Specialist, you should understand that each customer's situation is unique, and you'll need to use your initiative to handle sensitive scenarios. The role involves a significant level of outbound calling, so demonstrating genuine care in conversations is essential.
* Be passionate about customers and always seek to provide first-class service.
* A fast learner with meticulous attention to detail.
* Comfortable in a fast-paced environment where priorities may shift.
* Experience in credit collections or the energy industry is a bonus but not essential—your passion for helping customers matters most.
* Able to manage your workload independently.
* Helpful and patient, understanding that questions are part of the job.
* Strong emotional resilience and empathy to support customers through challenging conversations.
* A self-starter capable of problem-solving and making sound decisions.
Salary: £0 - £0 per year
Our process usually takes up to 4 weeks, but we will do our best to accommodate your schedule. Throughout the process, you'll communicate with our recruitment team, who will assist you at each stage. If you have questions, contact us at hiring@octoenergy.com. If you're ready for a career with us, we want to hear from you. We aim to provide all the tools and environment you need to succeed. If you require specific accommodations, let us know, and we'll tailor the interview process for your comfort and success.
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