Location: Putney Bridge Rd/Twickenham civic centre
Can you deliver first class service for our homeless families living in temporary accommodation?
The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers.
You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change. You need to be organised and have the skills to effectively managing cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents.
Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role:
* Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
* Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
* Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
* Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
* Stakeholder relationships:Working with adiverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
* Empathy and listening:At times service users may be struggling and it is important that you recognise this when dealing with service users.
Qualifications, Skills and Experience:
* Ability to work independently, motivated and put people first
* Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
* Excellent organisation skills and the ability to prioritise
* Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth’s ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Indicative Recruitment Timeline
Closing Date: 5th May 2024
Shortlisting Date: w/c 6th May 2024
Interview Date: tbc
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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