Store Manager - Department Store
Location: House of Fraser, Londonderry, Northern Ireland, United Kingdom
About House of Fraser
House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering an exciting new future of our brand and are looking for a dynamic Store Manager to join our team in Londonderry.
Job Description
Reporting to the Area Manager, you will have responsibility for your store and team within The Frasers Group. You will build a team, train, coach, and progress it while supporting business initiatives and ensuring positivity and pace. You will be accountable for store operations, customer service, budget control, people and product across the board.
Key Result Areas
* Operations:
o Promote all store operations and deliver to expectation on all KPI’s
o Support planning of workload to ensure a productive and efficient team
o Make confident decisions and delegate to the team effectively
o Support compliance of process and procedures while maintaining a safe and healthy environment for both the team and customers
o Assist with training and coaching the team below best practice
o Use business communication tools to monitor completion of tasks and meet deadlines
* Controls:
o Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively
o Plan store schedules in line with store trading patterns and business expectations
o Assist with compliance for processing of payroll issues and problem‑solve effectively
o Support with store daily structure to ensure the store meets compliance, customer service and security standards
o Be accountable for controlling wages
* Sales:
o Understand business and customer expectation and motivate the team to deliver an excellent customer experience
o Understand product features and benefits and assist with training the team to maximise sales opportunity
o Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
o Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
o Use reports to analyse and support with commerciality of key products to impact sales and profitability
o Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
* Development:
o Assist with identifying internal talent and support performance management processes to drive exceptional performance
o Support with identifying performance issues and escalating professionally
o Be self‑driven in own personal development take on developmental feedback constructively
o Understand and promote Frasers Group core values and coach the team to engage with these values
* Leadership and Management:
o Inspire the team and act as a role model
o Support with coaching and motivating the team to achieve success
o Develop relationships with the store team and ensure everyone is working to the same goals
Qualifications
* 3 years Management experience working in a fast paced, high volume retail environment
* Background in premium fashion would be beneficial
* Ability to positively impact results in sales, payroll and stock loss
* Proven record of developing talented individuals
* Must be able to work well under pressure and to strict deadlines
* Committed to supporting the area manager to achieve the highest store standards and customer service
Additional Information and Benefits
* Basic salary £41,789.00 (annual)
* Weekly/Monthly & Quarterly Commercial Bonuses
* Stocktake Bonuses
* Commission led bonuses across a wide range of productsMonthly Group Rewards and Recognition
* Long Service awards
* We offer a wide range of Development Courses with National Qualifications
* 28 Days Holiday
* 40% Instore Uniform Discount
* Discounted Gym membership
* Group Wide 20% Discount across all Frasers Group brands
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Graphic Design
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