4 days ago Be among the first 25 applicants
Doncaster, England, United Kingdom
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi‑discipline property portfolios. We are an organisation that has people at the heart of its culture, and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provides a full range of building maintenance services to its 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values – Respect, Integrity, Service, Excellence.
Customer Service Advisor
The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focussed service, dealing with all client/customer requests, and handling complaints in an efficient and sensitive manner.
* Receive and process customer telephone/email requests to ensure the timely and effective completion of work, in accordance with the service level specification.
* Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action.
* Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls).
* Follow the specific procedures for the role.
* Act as part of a team to deliver activities that support operational objectives.
* Manage a variety of tasks and plan accordingly within the short‑term.
* May be subject to regular local supervision of progress against results.
* Support the activities of others to meet deadlines and quality standards, and help identify ways to reduce cost.
* May assist less experienced staff.
* Support the delivery of a team and escalates individual performance issues.
Person Specification
* Able to perform role to the required standard within a short period after completion of training.
* Previous experience working in a Call Centre environment – desirable.
* Capable of using the Microsoft Office packages (Word, Excel, Outlook).
* Experience of building good working relationships.
* Customer focused.
Salary & Benefits
Enjoy a competitive salary with a comprehensive benefits programme, designed to support the mental, physical, emotional and financial health of you and your family.
Learning & Development
Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways and receive unlimited training support on Talent Coach.
Values-Based Culture
We encourage new ways of working, driving innovation, whilst always living to our RISE values – Respect, Integrity, Service and Excellence.
Positive Work Environment
Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
Volunteering Days
Benefit from 2 paid volunteering days per year.
Exclusive Discounts
Nuffield gym memberships and restaurant discount cards.
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Service line: GWS Segment
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
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