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As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people worldwide to express themselves. We are proud to be part of their stories and the most important moments in their lives.
Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.
About the Team:
The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the opportunity to spend time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.
*Please note, this job requires completing an assessment sent via email upon application submission.
Our Store Managers excel when they:
* Embrace the store culture filled with passion for our brand, where team members shine as brand ambassadors.
* Dare to exceed individual and store sales goals by building genuine connections with fans.
* Strive beyond KPIs, setting new records and achieving remarkable success.
* Create unforgettable shopping moments through excellent product knowledge and building brand loyalty.
* Dream of coaching and inspiring the sales team, fostering accountability, and providing real-time feedback to achieve KPI goals.
* Build loyal fans by engaging authentically and fostering lasting connections beyond transactions.
* Expand your network and attract talent to Pandora through seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
* Partner with the Divisional Sales Manager and HR to address performance issues and policy violations.
* Utilize your brilliance across talent, brand, operations, and fan experience to ensure visual merchandising, operational efficiency, and talent development.
* Perform other duties as assigned.
To succeed in this role, you should have:
* At least 3-5 years of experience as a Store Manager in a high-performance retail environment.
* Strong communication skills, both written and verbal, demonstrating Care.
* The ability to connect with people at all levels, demonstrating charm.
* Sharp business acumen and analytical skills to deliver positive results.
* Experience recruiting, retaining, and developing teams, with a focus on succession planning and internal mobility.
* Knowledge of Microsoft Office 365 and retail POS systems.
* At least 18 years old with proof of identity and work eligibility.
* Flexibility to work nights, weekends, and holidays, with the ability to stand for extended periods and lift 50+ pounds.
* A results-oriented mindset, with a robust compensation package including base salary, bonuses, and RRSP contributions.
* Extensive benefits such as Medical, Dental, Vision, Disability, Life insurance, and employee discounts.
* Opportunities for growth and development through programs like LinkedIn Learning and tuition reimbursement.
* A comprehensive PTO package including vacation, personal, sick, birthday, celebration days, and holidays.
About Pandora:
Pandora designs, manufactures, and markets hand-finished jewelry from high-quality materials at affordable prices. Our jewelry is sold in over 100 countries through more than 6,800 points of sale, including 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and produces jewelry in LEED-certified facilities in Thailand using recycled silver and gold. We aim to be carbon neutral by 2025 and are committed to reducing emissions across our supply chain. Pandora is listed on Nasdaq Copenhagen and reported DKK 23.4 billion in revenue in 2021.
Pandora's recruitment process is transparent and fair, promoting equal opportunity and removing biases. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age.
About Pandora NAM:
The Pandora North America team includes over 115 employees in New York and Baltimore, more than 80 in our Logistics Center in Maryland, 100 in field roles, and over 3,900 in our stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, most of which are company-owned.
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