Company Description/ Business Unit
Location: Oldbury – Hybrid (3 days per week in the office) Contract: Full-Time/ Permanent
Salary: Up-to £40,000
Hours: Monday - Friday
Assuming The AA is just about roadside help? There's more to us than meets the eye.
The AA is one of the UK's most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance to insurance and driving lessons. Our mission is to help keep Britain moving, and we're looking for dedicated individuals to join our team. Are you ready to join?
LI-THEAA #LI-Hybrid
This is the job
This role plays a pivotal role in ensuring the successful delivery of change projects and programs within Roadside Operations. Beyond project management, Change Readiness Manager serve as the bridge between strategic initiatives and operational readiness.
The Change Readiness Manager plays a pivotal role in ensuring successful change projects within Roadside Operations. You will collaborate with project teams, assess impact, mitigate risks, and monitor progress. Additionally, you will excel in change management and lean process design, optimising workflows.
What will I be doing?
* Conduct Analysis for Efficiency Improvement: Identifying and validating opportunities to enhance business efficiency and explore ways to improve customer journeys
* Transition Management: Overseeing the seamless transition of change initiatives into business-as-usual operations
* Support Successful Delivery and Embedding: Ensuring change initiatives and projects integrate seamlessly into the organisation and facilitating smooth transitions during change implementation
* Change Readiness Activities: Completing readiness tasks (e.g., training, process design, communication) and supporting the end-to-end change governance process and prioritising projects
* Lead Change Definition: Driving the definition of change projects and analysing opportunities for business efficiency and customer journey improvements
* Transition Management: Overseeing the transition of change into business as usual and establishing project governance structures (e.g., steering groups)
* Planning and Communication: Producing project plans, risk logs, and readiness plans and communicating updates to stakeholders effectively
* Best Practices and Compliance: Sharing internal and external best practices and ensuring regulatory compliance in all business processes
* Cultural Alignment: Embracing the AA Blueprint and foster a change-ready culture
What do I need?
* Passion for Business and Customer Improvements: Drive business and customer experience enhancements
* Change Initiative and Project Leadership: Experience leading small-medium sized change initiatives/projects (desirable)
* Lean Process Design and Six Sigma: Understanding of lean process design and lean six sigma concepts (beneficial)
* Root Cause and Deep Dive Analysis: Critical experience in conducting detailed Root Cause and/or Deep Dive analysis
* Agile, Scrum, and ITIL: Understanding of Agile, Scrum, or ITIL (advantageous, not essential)
* Contact Center and Fleet/Outdoor Experience: Advantageous experience in contact center operation and/or fleet/outdoor operation (not essential)
* Digital Change and Product Ownership: Advantageous experience in digital change, improvement, or product ownership
* Software Skills: Key requirement: Excellent PowerPoint, Project, Word, and Visio skills
* Analytical Skills: Ability to analyse and interpret complex data and translate data into meaningful conclusions
* Certifications and Qualifications: Lean Six Sigma Yellow belt and Change Management and/or Project management qualifications/certifications (advantageous but not essential)
Additional Information
We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:
* Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
* 25 days annual leave plus bank holidays + the option to buy additional annual leave
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
* Pension scheme available up to 7% contribution
* Access to the EV discount scheme
Plus, so much more
We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.