Job description
We are looking for an experienced Dynamics 365 Solution Architect Contact Centre as a Service (Contact Center) leader to take on a senior role in our growing practice. The role involves designing and implementing solutions, collaborating with clients, and ensuring seamless integration of software developments and business processes. The ideal candidate will be an established professional with extensive experience in working on the Microsoft Dynamics 365 Customer Service & Contact Center area. They will have an in depth view of how the Dynamics platform is evolving and be able to communicate the implications of this for both our clients and our teams.
They will be passionate about developing a strong community ethic within the team and driving a high performance culture. They will have strong collaboration skills and be comfortable working as part of a global team.
Responsibilities
1. Building and leading the D365 Contact Center practice, developing the team to enable the delivery of our long term business strategy
2. Be a champion for the D365 Contact Center Platform
3. Have an exceptional understanding of Dynamics 365 Contact Center capabilities and the wider Contact Center market
4. Driving collaboration across the Contact Center internal community
5. Building the eminence of KPMG Microsoft Business Solutions within the marketplace
6. Developing a high performance culture within the D365 Contact Center practice
7. Supporting pre-sales and key client engagements to secure new business and demonstrate delivery excellence
8. Meet and exceed customer expectations of business knowledge, skills and behaviour.
Requirements
Qualifications and Skills
9. Deep and broad knowledge of Contact Center in general and Microsoft Dynamics 365 Customer Service & Contact Center
10. Extensive consulting skills
11. Business Process knowledge
12. Broad understanding of software delivery
13. Excellent soft skills and leadership qualities
14. Ability to work independently and as part of a team
15. Relevant certifications in Dynamics 365 or related technologies
Experience And Background
16. Ability to undertake senior roles in complex engagements and present to the C-Suite stakeholders
17. Experience with Microsoft Dynamics 365 Customer Service & Contact Center in a Lead Consulting role
18. Experience of large scale Contact Center implementations
19. Pre-sales experience in Microsoft Dynamics 365 Customer Service & Contact Center
20. Excellent presentation and demonstration skills