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Competitive hourly rate of pay, monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!
We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and providing world-class service, we would love to hear from you!
In the UK, we are proud to have been recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.
The Role
The supervisor is our brand ambassador, overseeing the busy sales floor, motivating sales assistants to drive sales, excel in customer service, and create memorable experiences for our customers.
You will work in a fast-paced, sometimes high-pressure retail environment. Your daily duties include sharing product knowledge, running coaching sessions, and ensuring smooth store operations. Supervisors lead by example and will have personal KPIs and sales targets.
What to Expect from the Role
* Hold daily team briefs, share store KPIs, and motivate the team to meet and beat these targets
* Conduct store walks, understand the importance of visual merchandising and commerciality
* Monitor store sales figures
* Handle escalated customer complaints
* Achieve and surpass individual and store sales targets through effective selling skills, focusing on up-selling, UPT, ATV, and productivity
* Build strong relationships with customers by providing exemplary service tailored to individual needs
Store Operations
* Act as key holder, ensuring proper opening and closing procedures
* Manage cashing up and till reconciliation
* Assist with administrative duties, including recruitment and disciplinary actions
* Support product and POS deliveries, unloading, and storage
* Operate the till, handle transactions, returns, and escalations
* Maintain store security and safety policies
The Successful Candidate
Our supervisors embody the Pandora brand. The ideal candidate is a capable, passionate team player who can support their team to deliver an unforgettable Pandora experience. Experience with a leading brand or consumer product retailing is preferred. We value candidates who demonstrate our core values of dreaming, daring, caring, and delivering.
Key qualities include:
* Proven sales and profitability experience
* A passion for excellent customer service
* Strong communication and coaching skills
* Adaptability and flexibility
* A positive attitude and enthusiasm for Pandora
* Well-presented with a passion for retail and desirable products
Why Work With Us?
Our people are central to our success. We offer a competitive rewards package including:
* Competitive hourly pay
* Monthly bonus of 10%, up to 20% for stretch targets
* Annual jewellery uniform allowance
* Employee discount
* Access to online benefits platform with various discounts
* Support services for health, wellbeing, legal, and financial advice
* Parties, incentives, and gifts throughout the year
If you're ready for a new challenge and believe you have the right skills, apply now!
Pandora’s recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age. If you require reasonable adjustments during the interview process, please inform us as soon as possible.
About Pandora
Pandora is the world's largest jewellery brand, known for accessible luxury jewellery crafted from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and commits to sustainability by using recycled silver and gold. We aim to halve greenhouse gas emissions across our value chain by 2030. Pandora is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.
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