Job Description
BEHAVIOURS AND OBJECTIVES:
* Drive revenue and margin growth through up-selling and cross-selling, while helping achieve customer satisfaction and retention goals.
* Support customers through regular meetings, onboarding, and quotes, ensuring a seamless experience.
* Take ownership of your calendar, managing both internal and customer-facing meetings efficiently.
* Represent our business professionally at virtual and in-person meetings, trade shows, and factory tours.
* Lead the onboarding of new accounts and build strong, lasting relationships with customers.
* Be highly motivated, accountable, and empowered to deliver outstanding results.
* Continuously develop your skills toward becoming a consultative solution-selling expert.
* Collaborate with colleagues across the business to drive overall growth.
* Reflect on and share insights from lost opportunities to improve processes and outcomes.
* Identify challenges, break down barriers, and work proactively with your manager to find solutions.
KEY DUTIES AND RESPONSIBILITIES:
1.
* Build and grow your sales pipeline: Identify short-, medium-, and long-term up-sell and cross-sell opportunities to drive account growth and hit ambitious targets.
* Expand key accounts: Develop strong relationships both virtually and in person to consistently meet and exceed up-sell/cross-sell objectives.
* Stay ahead with weekly insights: Track pipeline forecasts, quotes, and CRM updates to keep your accounts moving forward.
* Drive results with monthly reporting: Share updates on bids, tenders, RFPs, and opportunities—celebrating wins and learning from challenges alongside your sales manager.
* Strategic quarterly reviews: Present plans, progress, and growth opportunities for each key account, backed by customer insights and industry research.
* Organise interaction: Use our CRM system to log calls, meetings, follow-ups, quotes, and key notes—keeping every detail at your fingertips.
* Deliver consultative solutions: Use your expertise to uncover customer needs, craft tailored solutions, and collaborate across teams to create value now and in the future.
* Proactive communication: Keep customers informed throughout quotes, RFPs, tenders, and onboarding, ensuring smooth and professional interactions.
* Ensure exceptional customer experiences: Collaborate with sales managers post-onboarding to guarantee satisfaction and long-term account success.
* Seamless handovers: Manage the transfer of new business accounts from sales to account management with professionalism and clarity.
* Communicate with stakeholders: Prepare weekly summaries of activities, challenges, progress, and next steps.
* Provide actionable insights: Share call and meeting stats or post-visit reports to support decision-making and continuous improvement.
Qualifications
Qualifications
* Degree or equivalent experience in Business, Engineering, Sales, or related discipline.
* Proven experience in account management, business development, or sales — ideally in aerospace, engineering, or industrial sectors.
* Strong understanding of customer relationship management (CRM) systems and structured sales processes.
* Valid UK driving licence and willingness to travel to customer sites and trade shows.
Core Skills & Competencies
* Relationship Management: Skilled at developing long-term customer partnerships and maintaining high levels of customer satisfaction.
* Consultative Solution Selling: Ability to identify customer needs and develop tailored solutions that add value.
* Commercial Acumen: Understanding of revenue, margin, and growth targets with experience in up-sell and cross-sell strategies.
* Communication & Presentation: Confident and professional in virtual and face-to-face meetings, proposals, and presentations.
* Planning & Organisation: Strong time management and self-motivation to manage multiple key accounts independently.
* Reporting & Analysis: Competent in preparing sales forecasts, performance summaries, and pipeline reports.
* Collaboration: Effective working across internal departments (engineering, operations, commercial) to deliver customer-focused outcomes.
* Continuous Improvement Mindset: Eager to learn, adapt, and contribute to process improvements that enhance customer experience and account growth.
* Risk based thinking, process approach
* Problem-solving mindset – proactive in identifying barriers and proposing solutions.
Additional Information
We offer a supportive and rewarding work environment that values your wellbeing and work-life balance. Enjoy the benefits of a 4-day working week, giving you more time for what matters most. We also provide an excellent pension scheme, life assurance, and access to a confidential Employee Assistance Programme. Our team regularly takes part in social and wellbeing events, helping you stay connected, supported, and engaged both in and outside of work.