Finance Applications System Administrator
Responsible for managing and supporting finance applications, primarily Microsoft Dynamics 365 Finance & Operations (F&O) and IBM Cloud Planning Analytics, while ensuring security, data protection, compliance and optimal performance across the platform.
Key Responsibilities
* Provide first- and second-line technical support for D365 F&O modules, troubleshooting and resolving incidents in accordance with KPI and SLA targets.
* Collaborate with support partners to triage incidents for D365 ISVs, IBM Controller and Planning Analytics.
* Manage security user access, provisioning, role assignment and segregation of duties, and perform security diagnostics.
* Operate Lifecycle Services (LCS) for D365 F&O, including database refreshes, environment configuration and performance monitoring.
* Assist end-users with system navigation, functionality and best practices.
* Monitor performance of modules and proactively address potential issues.
* Manage ongoing operations: data quality monitoring, month‑end system interfaces, month‑ and year‑end closures, and integration/ISV management (e.g., Azure Key Vault, Logic Apps).
* Log, track and resolve incidents in an ITSM tool, ensuring timely resolution.
* Support hybrid work model – two days per week in the Woking Head Office.
System Maintenance & Change Management
* Plan, test and implement system updates, patches and upgrades with minimal disruption.
* Lead periodic system upgrades, develop UAT support and coordinate with third parties using Azure DevOps and LCS.
* Utilise LCS and Azure Monitor for uptime and batch job monitoring.
* Analyse user needs, interpret requirements and design solutions for new systems and processes.
* Manage data entities, import/export projects and recurring data jobs.
* Identify automation opportunities and build solutions with MS CoPilot, Logic Apps, Power Platform and Azure Integration Services.
* Review changes against the IT change process, submit to IT Front Door/design authority, and coordinate implementation with business and project teams.
* Maintain detailed documentation of issues, resolutions and procedures in the Knowledgebase.
* Lead training sessions for new and existing users to enhance system usage.
* Collaborate with IT colleagues and business departments to ensure seamless integration and operation of finance applications.
* Ensure compliance with company policies, procedures and regulatory requirements.
* Drive continuous improvement practices in line with industry best practices.
* Support cross‑functional teams, understand process impacts and coordinate roll‑outs.
* Engage key users and stakeholders for ongoing feedback and system improvement.
* Provide post‑deployment support during hyper‑care and roll‑outs.
Essential Qualifications / Experience
* Proven experience and deep knowledge of Dynamics 365 Finance & Operations.
* Experience with third‑party finance solutions and integrations.
* Strong understanding of ERP systems, business and accounting processes.
* Excellent problem‑solving, communication, presentation and interpersonal skills.
* Familiarity with IT service frameworks, service offerings, standards and policies.
* Staying current with emerging technologies and potential infrastructure services.
* Strong written and verbal communication skills.
* Team‑working orientation and adaptability to all levels of end‑users and IT personnel.
* Analytical approach to identifying and resolving issues.
* Experience collaborating with third‑party service providers.
* Work ethic geared toward exemplary customer service, with proactive prioritisation of tasks.
* Resilience in a fast‑paced, dynamic environment.
Desirable Qualifications / Experience
* Experience supporting IBM TM1 / Cloud Planning Analytics platform.
* Database administration or finance reporting / data engineering experience.
* Technical expertise across finance applications and cloud technology platforms.
* Support experience with Azure Logic Apps, MS Power Platform and/or Power BI reporting.
* Healthcare, safety or sustainability experience (optional).
Legal and Equal Opportunity Statement
We are fully committed to facilitating diversity, equity and inclusion, supporting candidates with disabilities and long‑term health conditions. ATG Entertainment is an equal‑opportunity employer that encourages applications from all backgrounds, particularly those underrepresented in our workforce. All applications will be assessed against the essential criteria, and a disability‑confident approach will be applied where possible.
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