About Cloudfm We’re driven by our mission to transform the Facilities Management industry and create a more sustainable future. Our smart solutions and cutting-edge technology help our clients optimise building performance and minimise energy waste. How do you fit in? The role of Operations Support Administrator is to work closely with client facing operational teams, to facilitate the onboarding of new vendors and ongoing maintenance of vendors. The role will also provide administration for the Technical Teams to support their engagement reviews with vendors. This is a full time position, Monday to Friday, 40 hours per week. What you'll be doing day to day Ensure insurance documents are received, reviewing documentation to maintain compliance. Monitor emails to the supply chain inbox. Respond to queries, issues and requesting information. Respond to all calls / voicemails allocate them to the relevant teams. Respond and resolve to rate card administration. Support the administration for invoice chases from the cert admin team. Support with the portal retraining for existing SCP’s. Raising IT issues for the existing SCP’s. Ensure that systems are updated and maintained. Support with reviewing and approving the discipline matrix. Support the operations specialist and the senior technical specialist with administration. Support with administration of manual tiering. What you'll bring to the table Experience within Facilities Management with either a contractor or client services background. Experience within administration roles or relevant. Why join us You'll be welcomed by a passionate and friendly team, and will be part of an open, inclusive, and supportive culture. You'll have plenty of opportunities to learn and grow, if that’s what you’re after. We also offer a generous rewards package to help you make the most out of life, including: Remote working to help you achieve a balanced life. 25 days holiday increasing after 2 years’ service and an extra day on your birthday! Health cash plan to look after your physical and mental health. Enhanced Maternity, Adoption and Paternity pay Wellbeing support, confidential helpline, and counselling Retail cashback and discounts because who doesn’t love saving money? Electric car and cycle to work schemes. Life Insurance and Personal accident cover to give you peace of mind.