Job Description
The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
* Perform opening and closing routines.
* Operate register/point of sale systems.
* Fulfill OMNI Channel orders.
* Demonstrate product knowledge and brand awareness while driving sales.
* Build and maintain visual displays.
* Analyze reporting to inform decision making.
* Protect store assets and perform inventory control.
* Represent the brand and exemplify company culture and values.
Work Schedule Requirements
* Schedule will vary weekly but should expect to work at least 16 hours per week.
* Required availability on Saturdays and Sundays as well as certain holidays.
* During peak timeframes, hours will increase to support the needs of the business.
Education & Experience
* High school diploma / G.E.D. equivalent preferred.
* At least 1 year of retail experience preferred.
* Supervisor/managerial experience: no supervisory/management experience required.
Qualifications
* Maintain a strong customer focus.
* Demonstrate exceptional interpersonal skills.
* Possess strong communication skills.
* Show knowledge of current fashion trends.
* Be energetic, outgoing, and assertive.
* Take initiative and show confidence.
* Master adaptability and flexibility.
* Balance multiple tasks while being detail‑oriented.
* Engage in applied learning and proactive thinking.
* Exhibit a strong work ethic.
Benefits and Incentives
* Quarterly sales incentive bonus.
* Merchandise discount.
* Flexible schedule.
* Opportunities for career advancement.
* Associate assistance program.
* Opportunity to become a brand affiliate.
* Training and development.
* Pending completion of 90‑day probationary period.
Compensation
The starting rate for this position is £13.80 per hour (i.e., the recruiting pay range for this position is £13.80 - £13.80 per hour). The starting rate and range may be modified in the future.
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You may be contacted to determine which documents you will need to provide.
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