A local authority council in England is seeking a User Support Analyst to provide third line technical support and manage service requests effectively. The ideal candidate should have an NVQ Level 4 qualification in ICT or equivalent experience. Responsibilities include adhering to technical standards, supporting hardware and software issues, and participating in enhanced user support during technology changes. The role is based in Ellesmere Port and offers a salary range of £34,434 to £39,152 as of April 2025.
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