Join us at Nordell as one of the UK’s leading plastics manufacturing and design refinement companies. Based in Worthing West Sussex.
As a business we have been entrusted with the manufacture of critical components for some of the world’s largest companies for over 50 years.
We are looking for a Customer Care Apprentice to support our manufacturing site based in Worthing West Sussex.
We need someone to work as a hands‑on member of the Commercial team, supporting the Commercial Manager, Buyer and wider business, whilst developing skills and knowledge through an apprenticeship programme.
This position is a permanent, full‑time role.
My Perks and Responsibilities
* Company Events & Rewards
* Free onsite Parking
* Employee Assistance Program
* To provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning
* To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies; including:
* Processing sales orders onto the company ERP system.
* Sales order checking and validation.
* Answering phones and managing incoming emails, responding directly or directing appropriately.
* Keeping customers updated throughout the full order cycle.
* Supporting the coordination and response to customer queries and concerns.
* Actioning responses in a prompt and professional manner.
* Providing general administrative support and front of house duties as required.
* Assisting with processing purchase orders within the ERP system.
* Supporting the tracking of outstanding purchase orders and deliveries.
* Liaising with suppliers regarding order acknowledgements and updates.
* Supporting the maintenance of supplier information within the ERP system.
* Providing support for the Commercial Manager where required.
* Assisting with basic planning and order tracking activities.
* Supporting communication between departments to ensure customer requirements are met.
* Documenting processes and supporting updates to standard operating procedures.
* Achieving tasks within set timeframes to meet departmental targets.
* Supporting continuous improvement within the department.
Skills
* Good general education with numeracy and literacy skills.
* No prior experience required – full training will be provided as part of the apprenticeship programme.
* Ability to communicate effectively internally and externally.
* Basic knowledge of Microsoft Office (Word, Excel) desirable.
* Strong organisational skills and attention to detail.
* Positive, friendly and professional attitude.
* Willingness to learn and develop new skills.
* Ability to manage time effectively and work to deadlines.
Details
Monday to Friday
Permanent, Full Time
Worthing, West Sussex
Monday to Thursday 08:00 – 17:30, Friday 08:00 – 12:00
Number of positions: 1
#J-18808-Ljbffr