Our Brand
FACEGYM is the first of its kind – a unique facial fitness experience dedicated to boosting confidence. Think of us as a complete workout for your face.
We combine sculpting techniques with high‑performance skincare, innovative tools, and cutting‑edge technology to tone and tighten the 40+ muscles of the face, helping deliver real, visible results.
Based in Central London, we are now a fast‑growing global brand, operating across the UK and USA, with exciting expansion into new international markets.
Job Summary
In this role, you will deliver high‑quality facial workouts while driving exceptional customer experience, sales, and client retention within the studio. You will also promote FACEGYM services and retail offerings, ensuring every client receives a 5* experience from start to finish.
Key Duties & Responsibilities
* Deliver all workouts in line with FACEGYM protocols
* Promote and sell FACEGYM workouts, products, and homecare both in‑studio and front of house
* Deliver exceptional customer service at every stage of the client journey
* Use strong communication skills, body language, and rapport‑building techniques to adapt to different client needs
* Confidently overcome selling challenges and create engaging retail experiences
* Meet and exceed individual sales targets and KPIs
* Maintain clean, organised, and fully stocked workstations in line with Health & Safety standards
* Maximise retail opportunities and drive client retention
* Operate POS systems, tills, and booking systems (Zenoti) efficiently
* Maintain up‑to‑date knowledge of skincare, products, and treatments
* Communicate effectively with the team and management to ensure smooth studio operations
* Maintain high standards of personal hygiene and professional presentation
* Take full ownership of the client journey—from consultation through to treatment, aftercare, and checkout
Person Specification
* NVQ Level 3 Beauty Therapy qualification or equivalent
* Experience in beauty, retail, or spa environments
* Strong customer service and sales skills
* Confident communicator with strong interpersonal skills
* Positive, adaptable, and able to stay calm under pressure
* Self‑motivated with a proactive, hands‑on approach
* Team player with a professional and engaging attitude
* Able to stand for extended periods (6–8 hour shifts)
* Fully flexible to work weekdays and weekends
Our Perks
* Generous commission on retail and services
* Exclusive discounts for you, friends, and family on FACEGYM services
* 50% discount on FACEGYM products
* Additional day of holiday for each year of service
* Access to a confidential employee assistance programme
Why FACEGYM?
* Work for an innovative, fast‑growing global beauty brand
* Be part of a high‑energy, results‑driven team
* Gain world‑class training in a unique concept
* Build a rewarding career with real earning potential
Equal Opportunity Employer
FACEGYM is proud to be an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace and making employment decisions based on merit, qualifications, and business needs.
We do not discriminate on any protected characteristic under applicable federal, state, or local laws, and we are committed to providing reasonable accommodations for qualified individuals.
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