Service Desk Administrator - Nazeing
Why Morgan Fire Protection?
Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.
Basic Salary – Based on National Minimum Wage
Pension, Life Assurance & much more. – Please see our generous remuneration packages below
Morgan Fire Protection's Service Desk Administrators
Provide support to the Service Desk team with administrative tasks, data entry, data cleansing and system work. Provide administrative support in a fast-paced, busy and varied work environment.
* Administrative Support:
Provide comprehensive administrative assistance to the office team, including data entry, document preparation, filing, and general office coordination.
* Team Collaboration:
Work collaboratively with colleagues on a variety of projects and tasks as required, ensuring effective communication and timely completion of work.
* Engineer Liaison:
Act as a point of contact for field technicians — assigning callouts, managing schedules, and assisting with administrative needs such as parking, uniform orders, and equipment requirements.
* Customer and Call Management:
Handle incoming calls via the Avaya telephone system, responding professionally to new customer enquiries, service requests, and general queries.
* Email and Correspondence Management:
Monitor and manage the shared inbox, ensuring all incoming emails are responded to promptly and filed appropriately.
* CRM and Data Management:
Maintain and update the CRM (CASH) database to ensure accuracy and integrity of customer information, including regular data cleansing and updates. Full training will be provided.
* Stock Control and Procurement:
Support stock management processes by ordering materials and supplies from approved suppliers, based on engineer requirements, and maintaining organised and well-stocked storage areas.
* Office Organisation:
Oversee general office administration tasks such as filing, shredding, post handling (including franking), and maintaining a tidy and efficient working environment.
* Stationery and Supplies:
Manage stationery orders and ensure office supplies are readily available and appropriately organised.
* Customer Service and Query Resolution:
Investigate and resolve customer queries efficiently, ensuring a high standard of service and professionalism at all times.
Please Note: training will be provided to ensure that all the above tasks can be carried out in line with company requirements
Requirements
Who We're Looking For
As well as having all the usual attributes of a great Morgan Fire Protection employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:
* Experience:
Proven administrative experience within a professional office environment.
* IT Proficiency:
Competent user of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
* Organisation and Time Management:
Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
* Accuracy and Attention to Detail:
Demonstrates a high level of accuracy and thoroughness in all aspects of work.
* Communication Skills:
Strong written and verbal communication skills, with the ability to build effective working relationships at all levels.
* Confidentiality:
Ability to handle sensitive and confidential information with professionalism and discretion.
* Personal Qualities:
Professional, approachable, and customer-focused manner, with a proactive and positive attitude.
* Reliability:
Dependable and punctual, demonstrating a strong sense of responsibility and commitment to team success.
Benefits
Our Commitment to Attracting, Rewarding & Retaining Talent
At Morgan Fire Protection, we understand the pivotal role that fair compensation plays in the success of our team. That's why we're dedicated to providing exceptional remuneration packages that not only address the challenges of today's economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.
* Basic Salary – Based on National Minimum Wage
* Pension
* Life Assurance 4x Salary
* Paid Holidays plus Bank Holidays
* Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
* Mental Health & Well-being Scheme
* Employee Recognition Scheme
* Development and progression opportunities
* This is a full-time office-based position, hours are 9am till 5pm with 1hr lunch
A Little More About Morgan Fire Protection
At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.
Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.
Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.
Our Businesses Include:
* Alarm Communications
* Clymac
* FAFS Fire & Security
* Marlowe Kitchen Fire Suppression
* Morgan Fire Protection
* Marlowe Smoke Control marlowe-
* Marlowe Fire & Security
Equal Opportunities
At Morgan Fire Protection, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.