The Role:
As a n Assistant Manager you will be responsible for a strong team, you'll coach and inspire the team to deliver excellent customer service to ensure customers return time and again, driving forward both turnover and revenues. Assist the Manager to achieve financial KPIs, including wages, wastage and shrinkage, together with non-financials such as customer service/feedback, internal audit and standards and compliance.
What you will get from us:
Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business
A great Team to work with where you can progress and make a difference at all levels
Access to mental health first aiders
Ongoing incentives to reward your performance
Company Pension scheme
Apprenticeship scheme to continue your development
Generous discount at TPRG and on our amazing benefits hub
What will you do?
Confidently and professionally handle customer complaints and difficulties and ensure all colleagues understand the importance of driving customer loyalty
Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Ensure the store team understand all sales and KPI targets and are supported to exceed them whilst identifying and improving performance issues where required
Manage and minimise all controllable costs efficiently and within planned budgets
Build strong relationships with store peers and Retail Support departments to effectively deal with matters concerning stock, layout, promotions, training, development and employee relations
Recruit, develop and retain high calibre colleagues that reflect the Robert Dyas and TPRG Values and Behaviours
Ensure the effective planning of store resource in order to profitably operate the store within agreed budgets
Drive a culture of coaching and development within the store
Who we are:
We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.
We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.
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