Caseworker

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We are seeking a dedicated and compassionate Caseworker to join our Operations team in Lincolnshire. This part‑time role (22.5 hours per week) may require regular travel across the area.

Do you want to make a difference every day to the lives of victims? Do you want to advocate for change & improvement for those who need it? Are you resilient and adaptable? Can you work effectively with a focus on support and care?

If yes, then we'd love to hear from you.


Area of Business

Operations


Location or Function

Lincolnshire


Full time/Part time

Part time


Hours per week

22.5


Work schedule

22.5 hours per week to be worked Monday to Friday, 9am – 5pm. Shift pattern to be discussed at interview/on offer.


Basic Salary

16,651.20 per annum (FTE 27,752.00 per annum)


Contract type

Permanent


DBS required?

Enhanced


Police vetting required?

Yes


Closing Date

16/04/2026


Ref No

6630


Documents

* Lincolnshire Caseworker JD.pdf (PDF, 172.67kb)


What we offer

* Flexible Working Options: Including hybrid working.
* Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
* Birthday Leave: An extra day off for your birthday.
* Pension Plan: 5% employer contribution.
* Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
* Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
* Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
* Wellbeing Support: Employee assistance programme and wellbeing support.
* Inclusive Networks: Access to EDI networks and colleague cafes.
* Sustainable Travel: Cycle to work scheme and season ticket loans.
* Career Development: Ongoing training and support with opportunities for career progression.


About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victim’s preferences (home visits or via conference calls) to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions and information to service users.


Responsibilities

* Manage a caseload of self‑referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
* Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
* Identify barriers to accessing services & work with partners to provide ongoing support.
* Keep accurate & confidential case records.


About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi‑agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.


Requirements

* Strong written & verbal communication skills.
* Competent IT skills, able to use generic systems.
* Good organisational & time‑management skills, able to manage competing needs and priorities.
* Ability to work effectively both as part of a team & independently.
* To develop & maintain partnerships with internal & external organisations.
* Ability to maintain professional boundaries & confidentiality.

This role involves regular travel and, due to the location, a driving licence and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.


About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.


How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

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