Customer Contact Administrator
Salary£28,300
LocationBoston
As a Customer Contact Administrator at Amplius, youll provide high-quality, customer-focused administrative and front-line support, helping to ensure services are delivered smoothly and efficiently. Youll handle customer enquiries with care and professionalism, working closely with colleagues to meet service standards, SLAs and regulatory requirements, while always putting the customer first.
Salary: £28,300 per year
Contract: Permanent
Your week: 36.25hours Monday Friday 9am 5pm
Location: Boston office based
Snapshot of your role
1. Ensure compliance with the Regulator of Social Housings Consumer Standards, policies, procedures and agreed SLAs.
2. Manage and resolve customer enquiries across multiple channels (digital, social media, telephone and in person), maintaining accurate and transparent records.
3. Deliver a professional, customer-focused front-line and reception service, supporting the Contact Centre during peak periods.
4. Monitor dashboards and workflows, allocating and escalating tasks to ensure cases and repairs are completed within SLAs.
5. Provide efficient administrative support across the organisation, including data entry, document management, finance processing and complia...