Customer Experience Coordinator
Were on the lookout for a Customer Experience Coordinator to join us at The Pet Vet Doncaster! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service.
We're looking for a part-time customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets. Hours would be spread across 4 days and include a 1 in 4 weekend rotation.
Our Customer Experience Coordinators are often our customers first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression!
We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).
We operate a deskless reception at The Pet Vet Doncaster. Upon arrival at our surgery, customers and their pets are greeted by a member of our Customer Experience team. After being guided to their seat in our waiting area and offered refreshments, a Customer Experience Coordinator will sit with the customer and complete their check-in process on a tablet, as well as talking ...