Metrolink Operational Improvement Manager
Transport for Greater Manchester (TfGM) is seeking a rail transport professional experienced in driving forward operational improvements, to join the Metrolink team as a Metrolink Operational Improvement Manager. This role will work in partnership with the Metrolink Operator, TfGM Resilience & Business Continuity, and interested stakeholders to improve operational performance, develop and deliver security initiatives, ensure compliance against national security obligations and manage contract compliance in these areas.
Key Responsibilities
* Work with internal stakeholders and the operator representing TfGM Metrolink within DfT Land Transport Security Legislation and best practice guidance.
* Scope, manage and deliver operational projects to improve the Metrolink service.
* Ensure contract security compliance is managed and monitored to deliver actions and measure results.
* Form partnerships with the operator, stakeholders and internal departments contributing to wider Metrolink objectives and deliverables.
Qualifications
* Significant experience in either light rail or rail operational environments.
* Operations experience in transport, engineering or operations/customer service delivery.
* Proven experience of delivering outputs against national security standards, regulations and processes.
* Experience of making performance improvement decisions in an operational function that benefits passenger services or environments.
* Proven ability to communicate and present proposals to a range of stakeholders in a persuasive manner.
* Proven experience of managing multiple supplier contracts to deliver standards of service.
* Proven experience of having developed productive and successful joint working relationships.
* Experience of successfully managing multiple projects to deliver outputs within required timescales.
What we can offer you
A permanent role with a salary of £57,770-£65,024 per annum depending on skills and experience. TfGM encourages candidates to discuss flexible working options at any stage of the recruitment process.
Benefits
* Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
* Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
* Local Government defined pension scheme with life cover of 3× salary and options to boost contributions.
* Enhanced family-friendly leave policies, including support for fertility treatment and a special leave policy to support a range of unexpected events.
* Wellbeing support, personal and career development, flexible working, financial support and more.
#J-18808-Ljbffr