Job Description
Customer Service Executive\nLocation: South Manchester (Hybrid – 3 days in office, 2 remote)\nSalary: £23,000 – £25,000 DOE + benefits\nThe Company\nJoin a fast-growing tech-driven business that provides innovative solutions to the payroll and contractor market. With cutting-edge software and a strong reputation for service excellence, this company is shaping the future of workforce management. Their collaborative culture, supportive leadership, and exciting growth plans make it a fantastic place to develop your career.\nThe Role\nAs a Customer Service Executive, you’ll be the first point of contact for clients, agencies, and contractors — ensuring they receive outstanding service every time.
From resolving queries to supporting onboarding and system use, you’ll play a vital role in delivering a smooth and professional customer experience.\nWhat you’ll be doing:\n * \n Responding to client and contractor queries by phone, email, and live chat\n * \n Supporting onboarding processes and system navigation\n * \n Building strong relationships to ensure positive customer experiences\n * \n Working with internal teams to resolve issues quickly and effectively\n * \n Maintaining accurate records and ensuring compliance across processes\n * \n Providing feedback to help improve processes, products, and service delivery\nAbout You\nWe’re looking fo...