Providing first-line technical support to customers via phone, email, and helpdesk software (Connectwise), ensuring responses align with agreed service levels. Key responsibilities include logging and managing support tickets, performing daily backup checks, and configuring and installing IT hardware such as workstations, laptops, and printers.
Course Information
Course:
Information communications technician (level 3)
Level:
3
Route:
Digital
Apprenticeship Level:
Advanced
Working Arrangements
Working Week:
Monday - Friday 8:30am - 5pm
Expected Duration:
18 Months