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Job description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
* Working hours: Range of full and part-time hours available
* Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with performance bonuses
* Holiday entitlement: 28 days holiday annually (pro-rata)
* Paid birthday day off: An extra paid day off for your birthday, flexible within your birthday month
* Subsidised travel: Discounted or free Zone 1-6 Oyster card for London-based roles
* Pension plan: Company matches contributions up to 4%
* Sharesave Scheme: Opportunity to purchase William Hill shares at a discounted price
* Perks and discounts: Discounts in shops, cinemas, holidays, etc.
* Training and development: Career growth opportunities and internal promotion
* Cycle to Work: Cost-effective cycling equipment scheme
Requirements for success:
* Age 18+ (legal requirement)
* Passion for delivering excellent customer service
* Strong interpersonal and empathy skills to engage with diverse customers
Please note: If you are not a passport holder of the country for the vacancy, a work permit may be required. Check our Blog for more info.
Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.
Created on 29/06/2025 by TN United Kingdom
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