You’ll be joining the Cyber Security and Compliance Team, reporting to the Cyber Security and Resilience Manager, and will be responsible for proactively monitoring and protecting the ICT Infrastructure from cyber threats, ensuring the resilience of systems that underpin critical patient services. Provision of a virtual Security Operations Centre function, including monitoring and reviewing the Security Information & Event Management system and other controls. Proactive analysis and identification of suspicious/malicious activity. Evaluation of data for patterns and trends in incidents, ensuring corrective and preventative actions. Support the Cyber Security Awareness Programme, addressing Information Security Management System, Cyber Essentials, and NIS‑R requirements. Maintain up-to-date knowledge of cyber threats and apply this through threat hunting. Assist in developing and delivering monitoring systems to measure compliance with standards. Provide advice and guidance on ICT, Information, and Cyber Security queries, using available controls and technologies to balance user needs with system and information security.
We are looking for a resilient, initiative‑taking, results‑driven thinker that can overcome obstacles and remain focussed in a high‑paced environment. You will use your influencing and communication skills to ensure that the ICT Service is brought along, and bought into, the change journey. Significant experience in a complex ICT environment, ideally with ICT security exposure. Knowledge of complex ICT configuration, coding principles, structured query languages, system and OS logs, Windows technologies, and multi‑vendor environments. Skilled in troubleshooting complex technical issues. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
What we’re looking for
* Ability to discuss problems and work in conjunction with 3rd parties on fault resolution.
* Ability to assess potential cyber security threats, incidents and risks and identify actions to mitigate or eliminate them.
* Proven ability to analyse and appropriately present information so that it is easy to understand.
* Ability to use own initiative to analyse problems and propose solutions.
* Ability to carry out self‑initiated research into complex attack techniques, vectors and threats.
* Ability to influence, persuade and negotiate with staff at different levels.
* Sound judgment, decision making, and organisational skills.
* A broad range of ICT skills.
* Excellent communication skills.
Qualifications
* Educated to Degree level or equivalent experience.
* Evidence of continual professional development.
* Possesses a good working knowledge of multiple systems and hardware platforms gained by experience and training.
* Demonstrates a good knowledge of NHS Wales and LHB information and communications technology standards and requirements.
* Hold a relevant training qualification – Level 3 Award in Education and Training (formerly known as PTLLS – Preparing to Teach in the Life Long Learning Sector), recognised professional qualification in an electronic engineering/computing field such as MCSE, MCSP (Microsoft Certification) ITIL Foundation.
* Knowledge in application management.
* Professional body membership such as SDI, BCS or FedIP.
* Knowledge of both local and national NHS ICT developments and strategies.
* Full knowledge of NHS IT security policies and procedures.
* Good knowledge of organisations goals and objectives. Change management, customer services management.
Experience – Essential Criteria
* Experience of providing ICT support to negotiated service‑level agreements in a hospital or large organisation environment.
* Problem identification and solving.
* Experience of working in an NHS/social care or voluntary sector setting.
* Participation in change management projects and process re‑engineering.
* Experience of supervising staff.
* Experience of liaising with senior managerial staff and clinical staff in determining their information technology needs.
* Experience of managing change.
Aptitude and Abilities
* Excellent customer service skills.
* Ability to stay calm and communicate effectively in stressful situations.
* Ability to write and maintain technical reports, operational procedures and system documentation sets accurately, concisely and clearly.
* Must have advanced IT/keyboard skills demonstrable across Microsoft Office Suite of applications.
* Ability to direct and conduct research into ICT issues, systems and products as required.
* Proven ability of minute‑taking.
* Ability to effectively prioritise tasks in a high‑pressure environment.
* Ability and willingness to travel across the Health Board and beyond if required.
* Ability to train and support staff.
* Conflict resolution skills.
* Sound judgement, planning, decision making and organisational skills.
* Ability to work on own initiative and organise/prioritise own workload and that of the team to operate effectively.
Desirable Criteria
* Ability to initiate and respond positively to change, and the ability to learn from experience.
* Innovator.
* Lateral thinker.
* Ability to communicate verbally with all levels of the organisation and be willing to share information.
* Flexible and adaptable to meet all aspects of the work.
* Time‑management skills.
* Completer finisher.
* Advanced people skills, demonstrating keen attention to detail.
* Committed to continuous improvement and development – underpinned by open communication and collaboration.
* Appetite for hard work and challenges.
* Show resilience, stamina and reliability under sustained pressure.
* High level of personal integrity.
* Flexible in approach to try new procedures and practices.
* Excellent customer service orientation.
Benefits
* Up to 34 days holiday entitlement plus bank holidays.
* Generous employer pension contributions.
* Agile and flexible working options.
* Membership of the British Computer Society.
* Car leasing options.
* Cycle‑2 Work scheme.
At BCUHB ICT, we’re on a mission to revolutionise patient care, outcomes through cutting‑edge technology and smarter ways of working. Our vision: to create a customer‑focused, innovation‑driven ICT service that delivers real value where it matters most. With our Digital Strategy, we’re streamlining operations, optimising resources, and fostering a culture of collaboration and continuous improvement. This is your chance to be at the heart of a major transformation—leading or supporting game‑changing digital advancements in healthcare. Are you ready to take on the challenge? If you’re passionate about driving change and making an impact, we want to hear from you!
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