Job Description: Housekeeping Supervisor
Position Title: Housekeeping Supervisor
Department: Housekeeping
Reports To: Executive Housekeeper / Housekeeping Manager
Location: Sanda Group Baywatch Resort Colva Goa
Job Summary:
The Housekeeping Supervisor is responsible for supervising and coordinating the activities of the housekeeping staff to ensure the cleanliness and upkeep of guest rooms, public areas, and back-of-house areas. This role includes training staff, managing supplies, inspecting rooms and public areas, and ensuring high standards of cleanliness are maintained in accordance with the company’s policies and procedures.
Key Responsibilities:
1. Staff Supervision and Training:
o Supervise and manage daily activities of housekeeping team members.
o Train new housekeeping employees and provide ongoing guidance to current staff.
o Assign duties, inspect work, and ensure compliance with cleanliness and safety standards.
o Maintain a positive and productive working environment to foster teamwork.
2. Quality Control and Inspections:
o Perform regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met.
o Report any maintenance issues and follow up to ensure they are resolved promptly.
o Ensure that housekeeping staff adheres to established standards for room cleaning, linen changing, and sanitation.
3. Guest Relations:
o Address guest requests or complaints regarding cleanliness, ensuring a timely and effective resolution.
o Communicate with the front desk and other departments to ensure guest satisfaction.
o Ensure rooms and facilities are prepared for check-ins, check-outs, and special events.
4. Inventory and Supplies Management:
o Monitor inventory levels of cleaning supplies, linen, and equipment, and place orders as necessary.
o Maintain an organized storage area and ensure supplies are used efficiently to minimize waste.
o Ensure that all housekeeping equipment is properly maintained and functioning.
5. Scheduling and Payroll:
o Create and manage staff schedules to ensure adequate staffing levels at all times.
o Monitor attendance, assist with timekeeping, and ensure all payroll procedures are followed accurately.
o Ensure proper coverage during peak seasons, holidays, or special events.
6. Health and Safety Compliance:
o Ensure housekeeping staff adheres to health and safety regulations, including the proper handling and disposal of chemicals and cleaning materials.
o Maintain safe working conditions and ensure staff follow the correct procedures for safety and hygiene.
o Conduct safety training for housekeeping staff on topics such as proper use of cleaning chemicals and equipment.
7. Administrative Duties:
o Maintain records of housekeeping activities, including inventory, maintenance requests, and staff performance.
o Assist in preparing reports for the Housekeeping Manager or Executive Housekeeper.
o Help with the recruitment process for new housekeeping staff when needed.
8. Other Duties:
o Assist with special projects or tasks as assigned by management.
o Support team members and provide guidance when necessary.
Qualifications:
* Education: High school diploma or equivalent; a degree in hospitality management or related field is a plus.
* Experience: At least 2-3 years of experience in a housekeeping role, with at least 1 year in a supervisory position.
* Skills:
o Strong leadership and team management skills.
o Excellent organizational and time-management abilities.
o Good communication skills, both written and verbal.
o Knowledge of cleaning and sanitation techniques, equipment, and chemicals.
o Ability to handle guest complaints with professionalism and tact.
o Basic computer skills for scheduling, reporting, and inventory management.
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