Full Time Position (40 hours) – £27,000 per annum - Shifts
are between 6.00 am and 10.30 pm
Your country home away from home, nestled within 12 acres of
picturesque Hertfordshire countryside. Sopwell House is a luxurious,
family-owned Georgian country house hotel offering timeless elegance and modern
comfort. We’re proud to be a place where exceptional service is delivered with
warmth, pride and purpose.
Your role in our family:
* Lead,
direct and supervise the spa team in creating an outstanding experience
for the customer
* Provide
consistent high standards of customer service by greeting and assisting
customers, and excellent leadership skills—own and manage the department
* Dealing
with membership enquiries and show rounds
* Protect
employees and customers by providing a safe and clean spa and leisure
environment
* Ensure
all complaints are dealt with promptly and efficiently and in confidence
* Assisting
with check ins of spa days and overnight breaks
* Maintain
positive employee relations by keeping open lines of communication within
the team
* Provide
regular performance management support to all operational staff
* To
perform any other reasonable duties as requested by the Assistant Spa
Manager and Spa Manager
What would make you the perfect fit?
* Minimum
of two years’ experience in a similar position in a four / five-star
establishment
* Experience
in customer care to a 5* standard
* Good
standards of computer literacy in Microsoft Word, Excel, and PowerPoint
* Ideal
but not required –
* First
Aid and Emergency Responder qualified
* Pool
Plant trained
The Best Bit:
* Wide
range of training and development opportunities
* Free
staff meals and parking
* Discounted
food and beverage, accommodation and spa
* 28
days holiday and 1 extra holiday day on your birthday
* 30%
discount on Spa treatments and Spa days
* 10%
discount on Spa products
* Introduce
a friend at work bonus
* Free
uniform
* Preferred
Hotel Group discounted global hotel rates
Sopwell House introduces Cottonmill, an elegant, dynamic
concept that never stands still. Constantly evolving to stay ahead, this is a
unique world created for only a select group. The warmest welcome; the most
elevated design; the last word in cutting-edge fitness and treatments; a
uniquely positioned proposition.
A career at Sopwell House is as rewarding as you make it; it
takes all kinds of people to make an exceptional spa run seamlessly and
harmoniously.
If this sounds like your dream job, we would love to hear
from you!
All applicants must have the right to live and work in the
UK. Please be advised that if you have not received a response within 14
days, please assume that your application has not been successful on this
occasion.