Customer Service Administrator, Reading, RG1
5 days a week which will includes weekends at times. £13.15ph, 2-3 months
Vibrant and welcoming student accommodation requires a temporary Customer Service Administrator to assist with keeping the operations smooth, residents happy and community alive!
Your role is more than admin; it's about connection, support, and making sure every resident feels at home from the minute they arrive and be part of their community.
What you'll be doing:
* Acting as the friendly face at reception—answering queries, assisting residents, greeting visitors, and making first impressions count
* Handling resident communications with clarity and care—via phone, email, or in person
* Handling and sorting of parcels and post
* Overseeing rent payments and reservations with precision and tact
* Setting up apartments for residents to move in to
* Dealing with complaints with a helpful and empathetic manner
* Assisting with the setting up and preparation for events
What we need
1. A customer service star with either student accommodation, hospitality, property, or a people-facing role
2. Self and culturally aware and able to adapt relationship building, communications and negotiation skills
3. Organised, adaptable, and comfortable working autonomously
4. A team player with strong communication skills and genuine enthusi...