2nd Line Support
Location: Farnham (4 days onsite per week)
Salary: £33k - £37k
Role Profile
Key Responsibilities
* Act as the primary escalation point for complex incidents and service requests from the 1st line team.
* Diagnose and resolve technical issues across Microsoft-based systems including:
o Windows 10/11, Windows Server
o Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive)
o Active Directory (user management, group policies, permissions)
o Azure AD and Intune (device and identity management)
* Support and maintain end-user devices (laptops, desktops, mobile devices, peripherals).
* Perform administration and troubleshooting of core infrastructure services (DNS, DHCP, file/print services, VPN).
* Collaborate with 3rd line engineers or vendors where required, ensuring timely resolution and clear escalation.
* Monitor and manage service desk queues, ensuring SLAs and KPIs are met.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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