Completed application forms are required for this role. Visit to download a form
Closing date 31 March 2026
Job Purpose
The Centre Manager plays a vital role in ensuring the safe, welcoming, and effective operation of the charity's cancer support centres. The postholder is responsible for overseeing health and safety, facilities, compliance, and day-to-day operations across four centres, ensuring environments are calm, safe, and supportive for our clients, their families, staff, volunteers, and therapists.
This role combines strong operational and facilities management with a compassionate, person-centred approach that reflects the charity's values. The Centre Manager will provide and coordinate a range of administrative and operational services to ensure the smooth and efficient running of our centres, maintaining the highest professional standards at all times, including confidentiality and conduct.
Key Responsibilities
Health, Safety & Wellbeing
* Provide health and safety oversight across four cancer support centres
* Carry out regular internal health and safety audits, ensuring all documentation is current and compliant
* Conduct routine audits at all centres and address any identified risks
* Review and update the Health & Safety Policy annually in partnership with WorkNest
* Act as a Fire Marshal and qualified First Aider
* Carry out DSE and workspace assessments for staff and volunteers
* Ensure all entrances, exits, and external pathways are safe and free from slip, trip, and fall hazards
* Organise grounds and tree maintenance surveys to maintain safe and accessible outdoor areas
* Ensure Personal Emergency Evacuation Plans (PEEPs) are completed and reviewed with therapists
* Ensure all accidents, incidents, and near misses are recorded accurately
* Maintain fully stocked and in-date first aid boxes across all centres
Statutory Testing & Facilities Management
* Ensure monthly water temperatures are monitored and recorded
* Arrange legionella testing and maintain compliance records
* Conduct and record weekly fire alarm tests
* Organise routine fire alarm, lift maintenance, and servicing visits
* Arrange five-year electrical safety inspections
* Manage gas safety checks and boiler servicing
* Ensure robust procedures are in place for opening and closing the building
* Act as a key holder and be part of the emergency call-out list for Lancaster & Morecambe Centres
Contractors & Risk Management
* Organise site inductions for contractors prior to work commencing
* Ensure contractors submit appropriate risk assessments, method statements, insurance documents, and permits (including hot works permits)
* Ensure all contractor activity complies with health and safety requirements
* Monitor contractor work to minimise disruption to clients, staff, volunteers, and therapists
Training & Staff Support
* Organise and coordinate first aid, fire safety, moving and handling, and food hygiene training as required
* Line manage centre cleaners, ensuring high standards of cleanliness and infection control
* Assist in providing operational cover across other centres during periods of annual leave or sickness
Centre Environment & Client Experience
* Ensure therapy rooms and communal spaces are warm, welcoming, calming, clean, and well-maintained
* Maintain an environment suitable for people living with and affected by cancer, life shortening illnesses or bereavement
* Oversee room bookings for the Lancaster centre, including the main therapy rooms and Fisher Block, for internal groups and external partners
* Welcome and assist clients, visitors, therapists, and external professionals as required
* Ensure effective communication and liaison with all staff and external agencies
Financial & Administrative Responsibilities
* Source, order, audit, and manage supplies including stationery, housekeeping products, refreshments, and therapy materials
* Maintain effective filing and archive systems
* Review utility contracts to ensure best value for the charity
* Order and pay for goods and services in line with the Scheme of Delegation Policy
* Work with the Head of Finance to contribute to annual centre budgets
* Take donations of cash and goods in line with charity procedures
* Be a bank card holder and, alongside another staff member, regularly take cash to the bank
Safeguarding, Volunteers & Records
* Conduct DBS checks for staff, therapists, and volunteers as required
* Order identity badges and lanyards for staff and volunteers
* Maintain accurate records relating to compliance, and health and safety
Systems & IT
* Use Microsoft Office 365 effectively for communication, record keeping, reporting, and coordination
Qualifications & Experience
Essential
* IOSH or NEBOSH qualification
* Proven experience in health & safety, facilities management, or centre management
* Experience managing compliance, audits, and statutory testing
* Line management experience
Desirable
* Experience working within a charity, healthcare, or support service environment
* Experience of overseeing the management of multiple sites
Skills & Knowledge
* Strong knowledge of health and safety legislation and best practice
* Excellent organisational skills with the ability to manage multiple sites
* Strong communication skills with staff, volunteers, contractors, and external partners
* Compassionate, professional approach when working with people affected by cancer, life shortening illnesses or bereavement
* High attention to detail and strong problem-solving skills
* Good working knowledge of Microsoft Office 365
Personal Attributes
* Empathetic, calm, and approachable
* Proactive, adaptable, and solution-focused
* Trustworthy and discreet, particularly when handling sensitive information and donations
* Flexible and willing to support across other centres as required
* Committed to the mission, values, and ethos of our charity
General
* To attend staff meetings as required.
* Plan and prioritise your workload with your Line Manager on a regular basis.
* Manage your own time and record your appointments and schedules using appropriate software e.g. Microsoft Outlook.
* Promote the aims, vision and strategy of the charity.
* Complete mandatory training and update relevant training when required.
* To carry out the duties of the post in accordance with the charity's policies and procedures.
* Flexible approach to work patterns with hours to suit the needs of the role.
* To undertake any other duties as may be required from time to time by the Executive Leadership Team.
Job Types: Full-time, Permanent
Pay: £26,520.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Work Location: In person
Application deadline: 25/03/2026