Overview
Our client is seeking an established Director of IT Operations and Service Delivery to shape the future of technology for a global organisation. You'll oversee IT infrastructure, workplace technology, and service delivery across multiple locations - ensuring scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement.
Responsibilities
* Lead infrastructure and service delivery operations for a global enterprise.
* Optimise cloud, workplace, and collaboration technologies (Microsoft 365, ServiceNow).
* Drive operational excellence through automation, KPIs, and robust vendor management.
* Manage multimillion-pound budgets and guide strategic investment.
Qualifications
You bring :
* 10+ years in IT leadership, including 5+ at Director level.
* Deep knowledge of infrastructure, Azure, and IT service management.
* Strong stakeholder management and communication skills.
* Proven success driving digital transformation at scale.
This is an opportunity to lead modernisation, strengthen resilience, and deliver measurable business impact within a respected global brand. The ideal candidate will have come from a background of scale, working across multiple site locations. Hybrid working 2-3...
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