We are now seeking a passionate and driven Business Development Director to join our Commercial Team, reporting to the Commercial Director.
Key Responsibilities
* Sales Strategy & Business Development
* Develop and execute targeted sales plans focusing on MICE, corporate accounts, and local partnerships to achieve growth targets.
* Identify and secure new business opportunities within the corporate and events market, including meetings, conferences, and social events.
* Drive local market penetration through F&B private dining, and event activations aligned to city events.
* Support pricing and positioning strategies through market intelligence and client feedback.
* Actively participate in networking events, trade shows, agent visits and local business forums to generate leads.
* MICE & Corporate Sales Focus
* Proactively manage and grow a portfolio of corporate and MICE accounts.
* Respond to and convert RFPs, enquiries, and leads for meetings and events.
* Conduct site inspections, client presentations, and negotiations to close business.
* Maximize revenue per event through upselling of F&B, meeting packages, and ancillary services.
* Maintain strong relationships with event planners, corporate bookers, and agencies.
* Local Market & F&B Revenue Growth
* Drive local catering, private events, and exclusive use events through proactive partnerships.
* Identify opportunities for community partnerships and local collaborations.
* Increase awareness and utilization of F&B outlets locally
* Account Management & Client Relationships
* Build and maintain long‑term relationships with key corporate clients and local partners.
* Conduct regular account reviews to identify growth opportunities.
* Ensure high levels of customer satisfaction and repeat business.
* Negotiate contracts and agreements in line with company guidelines.
* Performance & Reporting
* Achieve agreed sales targets, KPIs, and revenue goals.
* Maintain accurate records of sales activities, pipeline, and forecasts.
* Monitor conversion rates, business mix, and performance metrics.
* Provide regular sales reports and market insights to the leadership team.
* Internal Collaboration
* Work closely with Revenue Management to optimize pricing and availability.
* Liaise with Operations and F&B teams to ensure seamless event execution and guest satisfaction.
Key Performance Indicators (KPIs)
* MICE and corporate revenue growth
* F&B revenue from local and event business
* Conversion rate of enquiries and RFPs
* Sales pipeline and account production
* Customer retention and repeat business
Qualifications & Experience
* Bachelor’s degree in Business, Hospitality, Sales, or related field (preferred)
* 3–5 years of experience in hotel sales, MICE, or corporate segments
* Proven track record in event sales and corporate account management
* Strong knowledge of the local market and competitive landscape
* Experience in F&B sales or event-driven revenue generation is highly desirable
* Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach
* Experience with international hotel brands (e.g., Accor) is an advantage
* Experience within the luxury sector is an advantage
* Proficiency in CRM software (such as Salesforce or similar) and Microsoft Office Suite, with the ability to generate and analyse sales data
* Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements
* Highly organised, able to prioritise tasks and manage multiple projects in a fast‑paced environment
* Flexibility
* A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives
Key Competencies
* Strong sales and negotiation skills
* Relationship-building and networking ability
* Results-driven with a proactive approach
* Commercial awareness and market insight
* Excellent communication and presentation skills
* Organizational and time management skills
* Exceptional communication and presentation skills, both written and verbal, with a professional and persuasive approach
* In-depth understanding of sales principles and strategies, with experience in strategic planning, forecasting, and performance analysis
* Proficiency in CRM software (such as Salesforce or similar) and Microsoft Office Suite, with the ability to generate and analyse sales data
* Strong negotiation and contract management skills, with a keen eye for detail to ensure mutually beneficial agreements
* Highly organised, able to prioritise tasks and manage multiple projects in a fast‑paced environment
* Flexibility to work outside of regular hours, including evenings and weekends, and attend off‑site meetings or events as required
* A positive, proactive approach with the ability to identify and act on new opportunities in line with hotel objectives
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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