Join a dynamic and collaborative team where you can contribute to the growth and success of the business, receive ongoing opportunities and be part of a supportive company culture.
The ideal candidate will thrive in a dynamic, fast-paced environment, and be driven by achieving strategic objectives and delivering exceptional customer service. This role requires a blend of operational expertise and a forward-thinking approach to help guide tech advances such as AI, and process improvements, to shape the future of the contact centre.
As an experienced senior BA or Product Manager, youll already be an expert in your field and will advocate for user-centred design approaches. Youll work closely with the contact centre management team crafting a compelling vision, developing a product roadmap in conjunction with key stakeholders, writing user stories and actively managing them in a prioritised backlog.
Youll be a great listener and communicator with a creative, structured and logical approach towards understanding problems. This role is responsible for translating business needs into effective technical solutions, ensuring systems and processes deliver value in line with strategic objectives across the organisation.
About Blume
Blume is a dynamic, fast growing, PE-backed marketing collective that attracts and connects individuals who have suffe...