Join to apply for the Customer Success Administrator role at TOPPAN Edge Inc.
6 days ago Be among the first 25 applicants
Join to apply for the Customer Success Administrator role at TOPPAN Edge Inc.
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
This role is based in Theale, Reading and would require 1 day's attendance in the office in Theale.
With a goal of protecting the revenue and growing the customer base, as Customer Success Administrator, you will own the Churn Log, where all risk
And potential churn is captured and proactively update this daily.
You will build trust with the team and ensure that all entries are accurate to ensure up to date forecasting reflects the true picture of churn and risk.
You will report to the Director, Customer Success.
Customer Success Administrator will own/assist with specific project's and be responsible for the outcomes of the projects.
Essential Job Functions:
* Managing the churn log, checking for accuracy and that all relevant cells are filled in correctly
* Identify and report to Director the High-Risk weekly numbers.
* Provide a monthly summary of movement across the risk status and churn pending.
* Build and foster relationships with key supporters, decision makers and stakeholders across internal teams
* Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes
* Undertake specific projects as requested to enhance customer value and business revenue
Preferred Skills:
* Customer Success / Service experience. Demonstrate success managing customer relationships
* Strong Customer Success / Service skills and excellent verbal and written communication
* Ability to effectively manage multiple priorities and activities simultaneously
* Excellent video, phone, written, and verbal communication skills
* Organized with a high attention to detail and ability to prioritize and manage time for successful execution
* Demonstrated ability to assess business needs
* Comfortable interacting with and tailoring messaging to all levels of internal stakeholders
* Able to identify risks that may impact the success of projects and work with colleagues to determine appropriate mitigating actions
* Confident, self-motivated, and a true team player
* Demonstrated desire to learn
* Proficient using Word, Excel and Powerpoint
* Knowledge of the Finance, Payments industry or BACS is desirable
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Printing Services
Referrals increase your chances of interviewing at TOPPAN Edge Inc. by 2x
Get notified about new Customer Service Administrator jobs in Theale, England, United Kingdom.
Bridgwater, England, United Kingdom 3 weeks ago
Bridgwater, England, United Kingdom 4 weeks ago
South Petherton, England, United Kingdom 2 weeks ago
Greater Bristol Area, United Kingdom 1 week ago
Poole, England, United Kingdom 2 days ago
Bristol, England, United Kingdom 1 week ago
Poole, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 1 week ago
Winterbourne, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 4 days ago
Bristol, England, United Kingdom 1 day ago
Bristol, England, United Kingdom 1 week ago
Travel and Transport Office Administrator
Street, England, United Kingdom 1 week ago
Newbury, England, United Kingdom 6 days ago
Clevedon, England, United Kingdom 4 days ago
City Of Bristol, England, United Kingdom 1 day ago
Reception/F&B Multi-Skilled Team Member - Ibis Bristol Centre
Bristol, England, United Kingdom 5 days ago
Waiting List Co-Ordinator / Orthogeriatric Administrator
Bristol, England, United Kingdom 17 hours ago
Customer Service Property Claims Handler
Weston-Super-Mare, England, United Kingdom 1 week ago
Bath, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 3 weeks ago
Bath, England, United Kingdom 4 weeks ago
Bristol, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr